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Description
HP 4-year Priority Access Service for PCs (250+ seats) U80M1E
HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.
Straight talk—IT to IT
Give your in-house IT help desk immediate access to highly-skilled remote support agents who can talk the talk and get straight to resolving the issues.
We treat your engineers like engineers—not end users
Enjoy collaborative IT assistance from a team that understands and appreciates your troubleshooting insight and leverages your internal diagnoses.
We put the world in world-class IT support
Make the most of your IT resources with access to online tools that let you quickly and easily open, monitor, and close IT case tickets.
Features:
- Technical support design for IT
- Global experience
- Direct access to highly skilled remote support agents
- Online case management tools
Technical Specifications:
Support type: Priority services
Place of service: Remote
Warranty coverage: Warranty independent
Compatibility:
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Our picking, packing and delivery is linked to what you order, where you want it delivered and how you choose to pay, so delivery times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery Date during checkout for the most accurate delivery information.
Standard Delivery
| Delivery destination | Delivery time |
|---|---|
| Johannesburg, Pretoria Area | 1-3 working days |
| Cape Town, Durban Area | 2-4 working days |
| Outlying Areas | 3-5 working days |
Applies to items that are marked as in stock at time of placing your order.
All orders carry a small fixed standard delivery fee of R49 including VAT per order for anywhere in South Africa.
Checkout securely with
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Process:
- Online: Log your Return here online now. Self service. Quick and easily.
- Contact Us: Email support@hponline.co.za or call 0800 390 020 to initiate a return.
- Follow Instructions: An agent will be in contact to help guide you based on the nature of your return.
- Packaging: For faulty or malfunctioning items, ensure they are in their original packaging with all accessories and documentation.
- Courier Costs: For returns after 30 days or for incorrectly ordered items, courier charges will be based on item size and location.
To start a return, you can contact us at support@hponline.co.za If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@hplonline.co.za
If a fault occurs within 30 days of purchase, HP will provide support in accordance with the HP's policy. All return costs will be borne by HP.
For faults occurring beyond 30 days of purchase, support will be provided according to the manufacturer's policy, with return costs borne by the consumer.
Incorrectly Purchased or Delivered Items:
I no longer want what i ordered: Items that are incorrectly ordered, unwanted, or not as expected may be returned within 14 days of purchase.
Provided they are sealed and unused. A courier fee and a 15% handling fee will apply.
What was delivered, was not what i ordered: You will need to notify us within 14 days. Incorrectly delivered items can be returned within 14 days of purchase at no cost to you. For the fastest service, check the goods upon delivery and reject any incorrect items, and we will resend the correct goods.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like software downloads. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need Help?
If you have any questions or concerns about your order, returns, refunds or exchanges, please don't hesitate to contact our customer service team. We’re here to assist you in any way we can.